Whether you have questions about opening an account, payments, betting rules, or games — fb78's Help Center has you covered. Our support team is always here to help.
Browse the sections below to find answers based on the type of issue or question you have.
Registration, login, password changes, KYC verification, and account settings.
15 GuidesA complete guide to depositing and withdrawing funds via bKash, Nagad, Rocket, and bank transfer.
12 GuidesInformation on game rules, betting methods, Live Casino, and Sports Betting.
20 GuidesDetails on welcome bonuses, cashback, free bets, and VIP benefits.
8 GuidesAccount security, two-factor authentication, and personal data privacy policy.
9 GuidesEverything you need to know about using the fb78 mobile site, managing notification settings, and fixing mobile betting issues.
7 GuidesOngoing tournaments, leaderboards, prize distribution, and participation rules.
6 GuidesHow to report login issues, payment delays, or any other complaints.
10 GuidesOpening an account on fb78 is quick and straightforward — the whole process takes under five minutes. You can register with just your mobile number; an email address isn't required. That said, adding an email is a good habit to keep your account secure.
After registering, you'll need to complete KYC verification before your first withdrawal. This involves uploading a photo of your National ID or birth registration certificate. Verification is typically completed within 24 hours, and you only need to do it once.
Fb78's deposit and withdrawal system is built with Bangladeshi users in mind. You can deposit and withdraw directly through all three major mobile banking services — bKash, Nagad, and Rocket.
| Payment Methods | Deposit Time | Withdrawal Time | Minimum |
|---|---|---|---|
| bKash | Instant | 5–10 minutes | ৳500 |
| Nagad | Instant | 5–15 minutes | ৳500 |
| Rocket | Instant | 10–20 minutes | ৳500 |
| Bank Transfer | 30–60 minutes | 1–3 business days | ৳2,000 |
| Crypto | 10–30 minutes | 30–60 minutes | Equivalent to ৳1,000 |
The mobile number used for deposits must match the one used for withdrawals. If you want to withdraw to a different number, identity verification will be required.
Issues can come up on any online platform — login failures, deposits not reflecting in your account, or confusion around bonus balances. The fb78 Help Center is built to resolve exactly these kinds of problems, quickly.
Many online platforms in Bangladesh make you wait hours just to get a support response. fb78 is a different story. Live chat responses typically come within three minutes, and the support team stays active on the Telegram channel too. Even if you run into an issue at 2 AM, help is available — and that's one of fb78's standout features.
This is one of the most frequently asked questions — and forgetting a password is completely normal, so there's no need to panic. On the fb78 login page, click the "Forgot Password" option. Enter your registered mobile number and you'll receive an OTP. Use that OTP to set a new password. The whole process takes under two minutes.
If your mobile number has also changed, you'll need to contact the support team directly. In that case, you'll be asked to verify your identity by providing details such as the name used during registration, your date of birth, and the date of your last transaction.
This can happen occasionally, especially when the mobile banking network is busy. After sending money to fb78, your balance usually updates within seconds. If it hasn't updated after 5–10 minutes, try refreshing the page first. If the issue persists, contact support with a screenshot of the transaction. Having the transaction ID on hand will speed things up.
After any transaction, save a screenshot of the bKash/Nagad confirmation SMS. If something goes wrong, this is the fastest way to get it resolved.
There's a lot of confusion around how fb78's bonus system works. Bonus funds cannot be withdrawn directly — this is standard practice on almost every platform. You need to play through the bonus amount and meet a specific wagering requirement before any withdrawal is possible.
For example, say you receive a BDT 1,000 welcome bonus with a 10x wagering requirement. That means you need to place a total of BDT 10,000 in bets to keep the bonus active. Bets placed using your bonus balance count toward this requirement. Once the requirement is met, the full bonus balance is transferred to your real balance.
There are a few specific reasons an fb78 account may be suspended — temporarily or permanently. Entering the wrong password multiple times triggers a temporary lock for security purposes, which usually lifts on its own after 15–30 minutes. Creating multiple accounts or engaging in suspicious activity can result in a permanent ban.
If your account is blocked, contact fb78 support immediately. Find out the reason, then submit the necessary documents to request a resolution. In most cases, accounts used in good faith are unblocked quickly.
Step-by-step solutions to the most common issues.
First, make sure Caps Lock is off and try entering your password again. If that doesn't work, use the "Forgot Password" option. Clearing your browser cache often resolves the issue as well.
Copy fb78's designated bKash number carefully. Use the "Send Money" option — not "Payment". Enter your fb78 user ID in the reference field.
Wait 30 minutes first. If the funds still haven't arrived, check the status in your withdrawal history. If it shows "Pending", contact support with your transaction ID.
Check your internet connection. Clear your browser's cache and cookies. If you're using a VPN, turn it off and try again. Chrome or Firefox works best.
To claim a bonus, you generally need to do so manually within 24 hours of making a deposit. Go to the Promotions page and click the "Claim" button. If you don't see it, contact support.
Check that the uploaded images are clear and complete. If any part of the document is cut off, re-upload the photo. If there's still no update after 24 hours, contact support.
Fb78 is more than just an entertainment platform — it's committed to responsible gaming. We believe gaming should be a source of enjoyment, not addiction. If you feel your gaming habits are getting out of control, the fb78 Help Center is here to help.
Fb78 offers several self-regulation tools. You can set daily or weekly deposit limits, temporarily pause your account for a set period, or opt for permanent self-exclusion if needed.
Decide in advance how much time you want to spend playing each day.
Set a monthly budget and stick to it.
Take regular breaks instead of playing non-stop.
If needed, temporarily disable your account on your own.
There are multiple ways to reach the fb78 support team. Choose whichever channel works best for you.
Click the chat button in the bottom-right corner of the site. Average response time: 3 minutes.
Support@fb78.bet — Email us for detailed issues. Responses within 2–4 hours.
2–4 hoursJoin fb78's official Telegram channel for updates and support all in one place.
InstantThe most frequently asked questions about the fb78 Help Center.